{"id":2275,"date":"2017-11-29T09:28:33","date_gmt":"2017-11-29T08:28:33","guid":{"rendered":"https:\/\/check-bueroarbeit.de\/br-3-5-2\/"},"modified":"2017-11-29T09:29:38","modified_gmt":"2017-11-29T08:29:38","slug":"br-3-6","status":"publish","type":"page","link":"https:\/\/dnb-netz.de\/check-bueroarbeit\/br-3-6\/","title":{"rendered":"3.6 Belastungen durch die Kunden-Kommunikation"},"content":{"rendered":"<p><head><\/p>\n<style> \n\t\t.checkfooter1 { display:none; } \n\t\t.ba { display:none; } \n\t\t.bgm { display:none; } \n\t\t.br {display:inline !important;}\n\t\t.fb { display:none; } \n\t\t.gf { display:none; } \n\t\t.ma { display:none; } \n\t\t.hr { display:none; } \n\t\t.sifa { display:none; } <\/p>\n<\/style>\n<p><\/head><\/p>\n<p><head><\/p>\n<style> .ba, .bgm, .br, .fb, .gf, .ma, .hr, .sifa { display:none; } <\/style>\n<p><\/head><\/p>\n<div class=\"checkboxframe\">\n<div class=\"box-shadow\">\n<div class=\"inqa-box checkbox\">\n<form method=\"post\"\/>\nWir \u00fcberpr\u00fcfen regelm\u00e4\u00dfig, ob die Besch\u00e4ftigten im Kundenkontakt besonders belastet sind \u2013 zum Beispiel durch Gewalt (verbal, t\u00e4tlich) oder emotionale Anforderungen. Wir haben entsprechende Ma\u00dfnahmen und ihre Kontrolle festgelegt.<br \/>\n\t<!-- ************************* Beispiele ************************************* --><br \/>\n\t<!-- in_remove -->\t<\/p>\n<p class=\"bspe\"><a class=\"check-toggle\" href=\"javascript:toggle('info')\">&nbsp;<\/a> BEISPIELE AUS DER PRAXIS<\/p>\n<\/p>\n<div id=\"info\" style=\"display: none\">\n\t\tMa\u00dfnahmen sind zum Beispiel:<\/p>\n<ul>\n<li>Seminare zum Stressabbau, zur gewaltfreien Kommunikation und Deeskalation<\/li>\n<li>Supervision bei Callcenter-Agenten, Verkaufspersonen, Hotelpersonal oder vergleichbaren T\u00e4tigkeiten<\/li>\n<li>F\u00f6rderung kollegialer Beratung<\/li>\n<li>Bauliche Ma\u00dfnahmen, wie Ein- und Umbau von Kundentheken, Einbau von Fluchtt\u00fcren zwischen den B\u00fcros, Optimierung der Wartezonen oder Verbesserung der Alarmierungsm\u00f6glichkeiten<\/li>\n<li>Organisatorische Ma\u00dfnahmen, wie die gezielte polizeiliche Ansprache von Straft\u00e4tern, die Besch\u00e4ftigte bedroht hatten, kompromissloses Anzeigen jeder Straftat <\/li>\n<li>Zus\u00e4tzliches Personal, Abbau von \u00dcberstunden, Reorganisation von Teams, genauere Beschreibung von Aufgaben und Zust\u00e4ndigkeiten<\/li>\n<\/ul>\n<\/div>\n<p>\t<!-- ************************* Gesetze ************************************* --> \t\t<\/p>\n<p class=\"bspe\"><a class=\"check-toggle\" href=\"javascript:toggle('gesetze')\">&nbsp;<\/a> GESETZE &#8211; VERORDNUNGEN &#8211; EMPFEHLUNGEN<\/p>\n<\/p>\n<div id=\"gesetze\" style=\"display: none\">\n<p><strong>Gesetze:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.gesetze-im-internet.de\/bundesrecht\/arbschg\/gesamt.pdf\">Arbeitsschutzgesetz<\/a><\/li>\n<li>Pr\u00e4ventionsgesetz: Das Gesetz zur St\u00e4rkung der Gesundheitsf\u00f6rderung und der Pr\u00e4vention <a href=\"https:\/\/www.bgbl.de\/xaver\/bgbl\/text.xav?SID=&amp;tf=xaver.component.Text_0&amp;tocf=&amp;qmf=&amp;hlf=xaver.component.Hitlist_0&amp;bk=bgbl&amp;start=%2F%2F*%5B%40node_id%3D%27944450%27%5D&amp;skin=pdf&amp;tlevel=-2&amp;nohist=1&amp;sinst=15052B1F\" target=\"_blank\" rel=\"noopener\">(Gesetzestext als PDF)<\/a><\/li>\n<\/ul>\n<p><strong>Verordnungen:<\/strong><\/p>\n<ul>\n<li>Arbeitsst\u00e4ttenverordnung <a href=\"https:\/\/www.gesetze-im-internet.de\/arbst_ttv_2004\/index.html\" target=\"_blank\" rel=\"noopener\">ArbSt\u00e4ttV<\/a><\/li>\n<li><a href=\"https:\/\/publikationen.dguv.de\/widgets\/pdf\/download\/article\/2942\" target=\"_blank\" rel=\"noopener\">DGUV Regel 100-001<\/a> Grunds\u00e4tze der Pr\u00e4vention<\/li>\n<li><a href=\"https:\/\/www.baua.de\/DE\/Angebote\/Regelwerk\/ASR\/ASR.html\" target=\"_blank\" rel=\"noopener\">Technische Regeln f\u00fcr Arbeitsst\u00e4tten<\/a> (ASR)<\/li>\n<\/ul>\n<p><strong>Regeln und Empfehlungen:<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.baua.de\/DE\/Angebote\/Publikationen\/Praxis\/A62\" target=\"_blank\" rel=\"noopener\">Technologien im B\u00fcro \u2013 Chancen und Risiken im Umgang mit PC, E-Mail &amp; Co. (BAuA)<\/a><\/li>\n<li><a href=\"https:\/\/www.baua.de\/DE\/Angebote\/Publikationen\/Praxis\/Flexibel-arbeiten.html\">BAUA \u2013 Praxis: Orts- und zeitflexibel arbeiten, Freir\u00e4ume nutzen, \u00dcberlastungen vermeiden.<\/a><\/li>\n<\/ul>\n<\/div>\n<p>\t<!-- out_remove -->\t<\/p>\n<h2>Handlungsbedarf:<\/h2>\n<div class=\"dringend\">\n<div class=\"rot\"><input class=\"versteckt\" name=\"check36\" type=\"radio\" value=\"1\" \/><\/div>\n<p> dringend und<br \/>\n\twichtig<\/p>\n<\/div>\n<div class=\"nichtdringend\">\n<div class=\"gelb\"><input class=\"versteckt\" name=\"check36\" type=\"radio\" value=\"2\" \/><\/div>\n<p> muss ich<br \/>\n\tangehen<\/p>\n<\/div>\n<div class=\"unnoetig\">\n<div class=\"gruen\"><input class=\"versteckt\" name=\"check36\" type=\"radio\" value=\"3\" \/><\/div>\n<p> kein<br \/>\n\t\tHandlungsbedarf<\/p>\n<\/div>\n<p>\t\t<!-- in_remove --><\/p>\n<div style=\"clear:both; height:1px;\">&nbsp;<\/div>\n<p><!-- out_remove --><br \/>\n\t<!-- ************************* Ma\u00dfnahmen ************************************* --> \t\t<\/p>\n<h2>Meine Ma\u00dfnahmen:<\/h2>\n<div class=\"priobox\">\n\t\tPriorit\u00e4t:<br \/>\n\t\t<input class=\"prio\" name=\"todo36a\" max=\"3\" min=\"1\" step=\"1\" type=\"range\" value=\"\"\/><br \/>\n\t\t<!-- in_remove --><\/p>\n<table class=\"priotable\" style=\"margin-bottom: 0px;\">\n<tbody>\n<tr class=\"priotable\">\n<td class=\"priotable\">1<\/td>\n<td class=\"priotable\" style=\"text-align: center;\">2<\/td>\n<td class=\"priotable\" style=\"text-align: right;\">3<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\t\t<!-- out_remove -->\n\t\t<\/div>\n<div class=\"eingabe\">Verantwortlich:<br \/>\n\t\t<input class=\"verantwortlich\" name=\"todo36b\" type=\"text\" value=\"\"\/><\/div>\n<div style=\"float:left;\">\n<div class=\"eingabe\">Beginn (Datum):<br \/>\n\t\t\t<input class=\"beginn\" name=\"todo36c\" type=\"text\" value=\"\"\/><\/div>\n<div class=\"eingabe\">Kontrolle (Datum):<br \/>\n\t\t\t<input class=\"kontrolle\" name=\"todo36d\" type=\"text\" value=\"\"\/><\/div>\n<\/p>\n<\/div>\n<div style=\"clear: both;\"><\/div>\n<p>\t\tBemerkungen:<br \/>\n\t\t<textarea name=\"todo36e\">&nbsp;<\/textarea><br \/>\n<!-- in_remove --><br \/>\n\t\t<!-- ************************* Navigation ************************************* --> <\/p>\n<div class=\"checkfooter1\">\n<div class=\"check-footer-left\"><input class=\"zurueck\" type=\"submit\" value=\"ZUR\u00dcCK\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/3-5\" \/><\/div>\n<div class=\"check-footer-right\"><input class=\"weiter\" type=\"submit\" value=\"WEITER\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/informationstechnologien\" \/><\/div>\n<div style=\"clear:both;height:1px;\">&nbsp;<\/div>\n<\/p>\n<\/div>\n<div class=\"ba\">\n<div class=\"check-footer-left\"><input class=\"zurueck\" type=\"submit\" value=\"ZUR\u00dcCK\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/ba-3-5\" \/><\/div>\n<div class=\"check-footer-right\"><input class=\"weiter\" type=\"submit\" value=\"WEITER\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/ba-informationstechnologien\" \/><\/div>\n<div style=\"clear:both;height:1px;\">&nbsp;<\/div>\n<\/p>\n<\/div>\n<div class=\"bgm\">\n<div class=\"check-footer-left\"><input class=\"zurueck\" type=\"submit\" value=\"ZUR\u00dcCK\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/bgm-3-5\" \/><\/div>\n<div class=\"check-footer-right\"><input class=\"weiter\" type=\"submit\" value=\"WEITER\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/bgm-informationstechnologien\" \/><\/div>\n<div style=\"clear:both;height:1px;\">&nbsp;<\/div>\n<\/p>\n<\/div>\n<div class=\"br\">\n<div class=\"check-footer-left\"><input class=\"zurueck\" type=\"submit\" value=\"ZUR\u00dcCK\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/br-3-5\" \/><\/div>\n<div class=\"check-footer-right\"><input class=\"weiter\" type=\"submit\" value=\"WEITER\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/br-informationstechnologien\" \/><\/div>\n<div style=\"clear:both;height:1px;\">&nbsp;<\/div>\n<\/p>\n<\/div>\n<div class=\"fb\">\n<div class=\"check-footer-left\"><input class=\"zurueck\" type=\"submit\" value=\"ZUR\u00dcCK\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/fb-3-5\" \/><\/div>\n<div class=\"check-footer-right\"><input class=\"weiter\" type=\"submit\" value=\"WEITER\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/fb-informationstechnologien\" \/><\/div>\n<div style=\"clear:both;height:1px;\">&nbsp;<\/div>\n<\/p>\n<\/div>\n<div class=\"gf\">\n<div class=\"check-footer-left\"><input class=\"zurueck\" type=\"submit\" value=\"ZUR\u00dcCK\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/gf-3-5\" \/><\/div>\n<div class=\"check-footer-right\"><input class=\"weiter\" type=\"submit\" value=\"WEITER\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/gf-informationstechnologien\" \/><\/div>\n<div style=\"clear:both;height:1px;\">&nbsp;<\/div>\n<\/p>\n<\/div>\n<div class=\"ma\">\n<div class=\"check-footer-left\"><input class=\"zurueck\" type=\"submit\" value=\"ZUR\u00dcCK\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/ma-3-5\" \/><\/div>\n<div class=\"check-footer-right\"><input class=\"weiter\" type=\"submit\" value=\"WEITER\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/ma-informationstechnologien\" \/><\/div>\n<div style=\"clear:both;height:1px;\">&nbsp;<\/div>\n<\/p>\n<\/div>\n<div class=\"hr\">\n<div class=\"check-footer-left\"><input class=\"zurueck\" type=\"submit\" value=\"ZUR\u00dcCK\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/hr-3-5\" \/><\/div>\n<div class=\"check-footer-right\"><input class=\"weiter\" type=\"submit\" value=\"WEITER\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/hr-informationstechnologien\" \/><\/div>\n<div style=\"clear:both;height:1px;\">&nbsp;<\/div>\n<\/p>\n<\/div>\n<div class=\"sifa\">\n<div class=\"check-footer-left\"><input class=\"zurueck\" type=\"submit\" value=\"ZUR\u00dcCK\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/sifa-3-5\" \/><\/div>\n<div class=\"check-footer-right\"><input class=\"weiter\" type=\"submit\" value=\"WEITER\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/sifa-informationstechnologien\" \/><\/div>\n<div style=\"clear:both;height:1px;\">&nbsp;<\/div>\n<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"naviboxframe\">\n<div class=\"box-shadow\">\n<div class=\"inqa-box checkbox\">\n\t\t\t<input class=\"pfeil\" type=\"submit\" value=\"Check neu starten\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/neustart.php\" \/><\/p>\n<hr class=\"navistrich\" \/>\n\t\t\t<input class=\"pfeil\" type=\"submit\" value=\"Ergebnisse Speichern\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/load-save-page\/\" \/><\/p>\n<hr class=\"navistrich\" \/>\n\t\t\t<input class=\"pfeil\" type=\"submit\" value=\"Ergebnisse anschauen\" formAction=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/load-again\" \/><\/p>\n<hr class=\"oeffnen\" \/>\n\t\t\t<a class=\"pfeil\" href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/gespeicherten-check-oeffnen\/\">Gespeicherten Check \u00f6ffnen<\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<p><!-- out_remove --><br \/>\n<\/form>\n<p><!-- in_remove -->\t\t\t<button type=\"button\"  aria-controls=\"rmp-container-2708\" aria-label=\"Menu Trigger\" id=\"rmp_menu_trigger-2708\"  class=\"rmp_menu_trigger rmp-menu-trigger-boring\"><br \/>\n\t\t\t\t\t\t\t\t<span class=\"rmp-trigger-box\"><br \/>\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/wp-content\/uploads\/2017\/10\/Bausteine.png\" alt=\"\" class=\"rmp-trigger-icon rmp-trigger-icon-inactive\" width=\"100\" height=\"100\"><br \/>\n\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/wp-content\/uploads\/2019\/01\/x.jpg\" alt=\"\" class=\"rmp-trigger-icon rmp-trigger-icon-active\" width=\"100\" height=\"100\"><br \/>\n\t\t\t\t\t\t\t\t<\/span><br \/>\n\t\t\t\t\t<\/button><\/p>\n<div id=\"rmp-container-2708\" class=\"rmp-container rmp-container rmp-slide-left\">\n<div id=\"rmp-menu-title-2708\" class=\"rmp-menu-title\">\n\t\t\t\t\t\t\t\t\t<span class=\"rmp-menu-title-link\"><br \/>\n\t\t\t\t\t\t\t\t\t\t<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AUSWAHL BAUSTEINE<\/span>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n<div id=\"rmp-menu-wrap-2708\" class=\"rmp-menu-wrap\">\n<ul id=\"rmp-menu-2708\" class=\"rmp-menu\" role=\"menubar\" aria-label=\"Default Menu\">\n<li id=\"rmp-menu-item-250\" class=\" menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children rmp-menu-item rmp-menu-item-has-children rmp-menu-top-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/arbeitskultur\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >1. Arbeitskultur\n<div class=\"rmp-menu-subarrow\">\u25bc<\/div>\n<p><\/a><\/p>\n<ul aria-label=\"1. Arbeitskultur\"\n            role=\"menu\" data-depth=\"2\"\n            class=\"rmp-submenu rmp-submenu-depth-1\"><\/p>\n<li id=\"rmp-menu-item-560\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/1-1\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >1.1 Umgang mit arbeitenden Menschen<\/a><\/li>\n<li id=\"rmp-menu-item-601\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/1-2\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >1.2 B\u00fcroarbeitswelt<\/a><\/li>\n<li id=\"rmp-menu-item-970\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/1-3\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >1.3 Nachhaltige B\u00fcroarbeit<\/a><\/li>\n<li id=\"rmp-menu-item-969\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/1-4\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >1.4 Besch\u00e4ftigte beteiligen<\/a><\/li>\n<li id=\"rmp-menu-item-968\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/1-5\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >1.5 Interessenvertretung<\/a><\/li>\n<li id=\"rmp-menu-item-967\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/1-6\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >1.6 Architektur und Raumkonzept<\/a><\/li>\n<li id=\"rmp-menu-item-2682\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/1-7\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >1.7 Besch\u00e4ftigte im Homeoffice<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"rmp-menu-item-249\" class=\" menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children rmp-menu-item rmp-menu-item-has-children rmp-menu-top-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/potenziale\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >2. Potenziale\n<div class=\"rmp-menu-subarrow\">\u25bc<\/div>\n<p><\/a><\/p>\n<ul aria-label=\"2. Potenziale\"\n            role=\"menu\" data-depth=\"2\"\n            class=\"rmp-submenu rmp-submenu-depth-1\"><\/p>\n<li id=\"rmp-menu-item-600\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/2-1\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >2.1 Arbeitsbedingungen<\/a><\/li>\n<li id=\"rmp-menu-item-1092\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/2-2\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >2.2 Arbeitsaufgaben<\/a><\/li>\n<li id=\"rmp-menu-item-1093\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/2-3\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >2.3 Flexibilit\u00e4t der B\u00fcroprozesse<\/a><\/li>\n<li id=\"rmp-menu-item-1094\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/2-4\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >2.4 Entwicklungsm\u00f6glichkeiten<\/a><\/li>\n<li id=\"rmp-menu-item-1095\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/2-5\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >2.5 Kunden-Kommunikation<\/a><\/li>\n<li id=\"rmp-menu-item-1096\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/2-6\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >2.6 Verhaltenskodex<\/a><\/li>\n<li id=\"rmp-menu-item-1097\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/2-7\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >2.7 Arbeit \u2013 Familie \u2013 Freizeit<\/a><\/li>\n<li id=\"rmp-menu-item-1098\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/2-8\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >2.8 Leistungsf\u00e4higkeit<\/a><\/li>\n<li id=\"rmp-menu-item-1099\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/2-9\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >2.9 Notfallvorsorge<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"rmp-menu-item-248\" class=\" menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children rmp-menu-item rmp-menu-item-has-children rmp-menu-top-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/wissensbasis\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >3. Wissensbasis\n<div class=\"rmp-menu-subarrow\">\u25bc<\/div>\n<p><\/a><\/p>\n<ul aria-label=\"3. Wissensbasis\"\n            role=\"menu\" data-depth=\"2\"\n            class=\"rmp-submenu rmp-submenu-depth-1\"><\/p>\n<li id=\"rmp-menu-item-1100\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/3-1\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >3.1 Infos \u00fcber effektives Arbeiten<\/a><\/li>\n<li id=\"rmp-menu-item-1101\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/3-2\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >3.2 Gesch\u00e4ftsrelevantes Wissen<\/a><\/li>\n<li id=\"rmp-menu-item-1102\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/3-3\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >3.3 Informationswege<\/a><\/li>\n<li id=\"rmp-menu-item-1103\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/3-4\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >3.4 Erfahrungsaustausch<\/a><\/li>\n<li id=\"rmp-menu-item-1104\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/3-5\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >3.5 Informationsflut bew\u00e4ltigen<\/a><\/li>\n<li id=\"rmp-menu-item-1105\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/3-6\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >3.6 Kunden-Kommunikation<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"rmp-menu-item-247\" class=\" menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children rmp-menu-item rmp-menu-item-has-children rmp-menu-top-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/informationstechnologien\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >4. Informationstechnologien\n<div class=\"rmp-menu-subarrow\">\u25bc<\/div>\n<p><\/a><\/p>\n<ul aria-label=\"4. Informationstechnologien\"\n            role=\"menu\" data-depth=\"2\"\n            class=\"rmp-submenu rmp-submenu-depth-1\"><\/p>\n<li id=\"rmp-menu-item-1135\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/4-1\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >4.1 Zuverl\u00e4ssige IT-Technologie<\/a><\/li>\n<li id=\"rmp-menu-item-1106\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/4-2\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >4.2 Funktionelle Software<\/a><\/li>\n<li id=\"rmp-menu-item-1107\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/4-3\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >4.3 Intranet<\/a><\/li>\n<li id=\"rmp-menu-item-1108\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/4-4\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >4.4 Qualifizierung Software<\/a><\/li>\n<li id=\"rmp-menu-item-1109\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/4-5\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >4.5 Stand der IT und Software<\/a><\/li>\n<li id=\"rmp-menu-item-1110\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/4-6\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >4.6 Schnelle Fehlerbeseitigung<\/a><\/li>\n<li id=\"rmp-menu-item-1111\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/4-7\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >4.7 Pr\u00fcfung und Wartung<\/a><\/li>\n<li id=\"rmp-menu-item-1112\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/4-8\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >4.8 Datenschutz<\/a><\/li>\n<li id=\"rmp-menu-item-1113\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/4-9\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >4.9 IT-Sicherheit<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"rmp-menu-item-246\" class=\" menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children rmp-menu-item rmp-menu-item-has-children rmp-menu-top-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/buero-4-0\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >5. B\u00fcro 4.0\n<div class=\"rmp-menu-subarrow\">\u25bc<\/div>\n<p><\/a><\/p>\n<ul aria-label=\"5. B\u00fcro 4.0\"\n            role=\"menu\" data-depth=\"2\"\n            class=\"rmp-submenu rmp-submenu-depth-1\"><\/p>\n<li id=\"rmp-menu-item-1114\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/5-1\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >5.1 Systematische B\u00fcroraumplanung<\/a><\/li>\n<li id=\"rmp-menu-item-1115\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/5-2\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >5.2 Barrierefreiheit<\/a><\/li>\n<li id=\"rmp-menu-item-1116\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/5-3\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >5.3 Beschaffung<\/a><\/li>\n<li id=\"rmp-menu-item-1117\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/5-4\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >5.4 Arbeitsplatzgestaltung<\/a><\/li>\n<li id=\"rmp-menu-item-1118\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/5-5\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >5.5 Arbeitsr\u00e4ume und Umgebung<\/a><\/li>\n<li id=\"rmp-menu-item-1119\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/5-6\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >5.6 B\u00fcroeinrichtung<\/a><\/li>\n<li id=\"rmp-menu-item-1120\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/5-7\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >5.7 B\u00fcroarbeitsmittel<\/a><\/li>\n<li id=\"rmp-menu-item-1121\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/5-8\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >5.8 Green Office<\/a><\/li>\n<li id=\"rmp-menu-item-1122\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/5-9\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >5.9 B\u00fcroreinigung<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"rmp-menu-item-245\" class=\" menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children rmp-menu-item rmp-menu-item-has-children rmp-menu-top-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/prozesse\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >6. Prozesse\n<div class=\"rmp-menu-subarrow\">\u25bc<\/div>\n<p><\/a><\/p>\n<ul aria-label=\"6. Prozesse\"\n            role=\"menu\" data-depth=\"2\"\n            class=\"rmp-submenu rmp-submenu-depth-1\"><\/p>\n<li id=\"rmp-menu-item-1123\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/6-1\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >6.1 Kreativit\u00e4tsf\u00f6rderung<\/a><\/li>\n<li id=\"rmp-menu-item-1124\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/6-2\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >6.2 Kontinuierliche Verbesserung<\/a><\/li>\n<li id=\"rmp-menu-item-1125\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/6-3\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >6.3 Kunden fr\u00fchzeitig einbeziehen<\/a><\/li>\n<li id=\"rmp-menu-item-1126\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/6-4\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >6.4 Neue Entwicklungen wahrnehmen<\/a><\/li>\n<li id=\"rmp-menu-item-1127\" class=\" menu-item menu-item-type-post_type menu-item-object-page rmp-menu-item rmp-menu-sub-level-item\" role=\"none\"><a  href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/6-5\/\"  class=\"rmp-menu-item-link\"  role=\"menuitem\"  >6.5 Kooperationen<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<div id=\"rmp-menu-additional-content-2708\" class=\"rmp-menu-additional-content\">\n\t\t\t\t\t\t\t\t\t<\/div>\n<\/p>\n<\/div>\n<p>\t\t\t<!-- out_remove --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wir \u00fcberpr\u00fcfen regelm\u00e4\u00dfig, ob die Besch\u00e4ftigten im Kundenkontakt besonders belastet sind \u2013 zum Beispiel durch Gewalt (verbal, t\u00e4tlich) oder emotionale Anforderungen. Wir haben entsprechende Ma\u00dfnahmen und ihre Kontrolle festgelegt. &nbsp; BEISPIELE AUS DER PRAXIS Ma\u00dfnahmen sind zum Beispiel: Seminare zum Stressabbau, zur gewaltfreien Kommunikation und Deeskalation Supervision bei Callcenter-Agenten, Verkaufspersonen, Hotelpersonal oder vergleichbaren T\u00e4tigkeiten F\u00f6rderung &hellip; <a href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/br-3-6\/\" class=\"more-link\"><span class=\"screen-reader-text\">&#8222;3.6 Belastungen durch die Kunden-Kommunikation&#8220; <\/span>weiterlesen<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"class_list":["post-2275","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>- Check \u201eGute B\u00fcroarbeit\u201c<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/br-3-6\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"- Check \u201eGute B\u00fcroarbeit\u201c\" \/>\n<meta property=\"og:description\" content=\"Wir \u00fcberpr\u00fcfen regelm\u00e4\u00dfig, ob die Besch\u00e4ftigten im Kundenkontakt besonders belastet sind \u2013 zum Beispiel durch Gewalt (verbal, t\u00e4tlich) oder emotionale Anforderungen. Wir haben entsprechende Ma\u00dfnahmen und ihre Kontrolle festgelegt. &nbsp; BEISPIELE AUS DER PRAXIS Ma\u00dfnahmen sind zum Beispiel: Seminare zum Stressabbau, zur gewaltfreien Kommunikation und Deeskalation Supervision bei Callcenter-Agenten, Verkaufspersonen, Hotelpersonal oder vergleichbaren T\u00e4tigkeiten F\u00f6rderung &hellip; &#8222;3.6 Belastungen durch die Kunden-Kommunikation&#8220; weiterlesen\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dnb-netz.de\/check-bueroarbeit\/br-3-6\/\" \/>\n<meta property=\"og:site_name\" content=\"Check \u201eGute B\u00fcroarbeit\u201c\" \/>\n<meta property=\"article:modified_time\" content=\"2017-11-29T08:29:38+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dnb-netz.de\/check-bueroarbeit\/br-3-6\/\",\"url\":\"https:\/\/dnb-netz.de\/check-bueroarbeit\/br-3-6\/\",\"name\":\"- Check \u201eGute B\u00fcroarbeit\u201c\",\"isPartOf\":{\"@id\":\"https:\/\/dnb-netz.de\/check-bueroarbeit\/#website\"},\"datePublished\":\"2017-11-29T08:28:33+00:00\",\"dateModified\":\"2017-11-29T08:29:38+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/dnb-netz.de\/check-bueroarbeit\/br-3-6\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/dnb-netz.de\/check-bueroarbeit\/br-3-6\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/dnb-netz.de\/check-bueroarbeit\/br-3-6\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\/\/dnb-netz.de\/check-bueroarbeit\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"3.6 Belastungen durch die Kunden-Kommunikation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/dnb-netz.de\/check-bueroarbeit\/#website\",\"url\":\"https:\/\/dnb-netz.de\/check-bueroarbeit\/\",\"name\":\"Check \u201eGute B\u00fcroarbeit\u201c\",\"description\":\"Gesundheit \u2013 Leistungsf\u00e4higkeit \u2013 Wirtschaftlichkeit im B\u00fcro 4.0\",\"publisher\":{\"@id\":\"https:\/\/dnb-netz.de\/check-bueroarbeit\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/dnb-netz.de\/check-bueroarbeit\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/dnb-netz.de\/check-bueroarbeit\/#organization\",\"name\":\"Deutsches Netzwerk B\u00fcro e. 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